Policies

Art Prints
All art prints are printed on Epson Signature Worthy Archival Professional Paper in Hot Press Bright. This 100% cotton fiber, acid-free, lignin-free paper has a smooth matte finish and is a weighty 300gsm. It delivers a high Dmax, beautiful tonal transitions, and a wide colour gamut. I print the artwork myself on my professional Epson printer and package each print in a protective cellophane sleeve. All prints are then package in the appropriately sized durable cardboard mailer. 


Greeting Cards
All greeting cards are printed on a high-quality Epson card stock and then affixed to a 300gsm bright white matte A6 card. Each card comes with a self-sealing envelope and a Rachelle Anne Miller envelope seal sticker! Greeting cards are sealed in a cellophane sleeve and shipped in a small durable cardboard mailer.

Shipping
I will ship to anywhere in the world! I offer free shipping in Australia and a reasonable shipping cost to international customers. All packages are shipped with Australia post unless the shipping destination is not available through this carrier. Packages will then be shipped with DHL express when necessary. All greeting cards and smaller prints will be shipped by letter mail and larger prints with be shipped as a tracked parcel. If you are interested in express shipping, please contact me beforehand and I can arrange this at an extra cost. 

Refunds or Exchanges
I do not typically offer refunds on any of my products unless they arrive incorrectly or damaged. If in the unlikely event, this should be the case, please contact me ASAP with a photo of the damage, and I will rectify the situation. If you are unhappy with your print for any other reason, I would be happy to chat and discuss. All personalized prints are final sale.

Custom Work
I occasionally take on a small number of custom project when my schedules allows. Please feel free to contact me with your project idea and we can discuss the possibilities!

Additional Info
If you need to contact me regarding an order or custom work, please email me words@rachelleannemiller.com or call +61449001841