Frequency Asked Questions: Prints & Cards
Art Prints & Greeting Cards
What paper do you use for the prints?
All Rachelle Anne Miller art prints are printed on a luxurious, archival, museum-quality paper with archival inks that will stand the test of time. These prints will remain vibrant for years to come and can be cherished and stored as a keepsake after use.
PRINTED ON HAHNEMUHLE GERMAN ETCHING | 310GSM, 100% A-CELLULOSE, WHITE FINE ART TEXTURE & HAND-SIGNED BY ARTIST
What size prints do you offer?
Print sizes are available in US sizing: 5x7, 8x10, 11x14, and 13x16
as well as International sizing: A5, A4, A3, and A2
Please refer to the image below for help Choosing the Ideal Print Size!
Do the prints come framed?
Frames are not included in your purchase but I recommend purchasing frames from Country Road and Pottery Barn Kids (premium), or Kmart and Target (budget). If you want something truly unique, consider having the print custom matted and framed by a local professional.
I am more than happy to offer design advice when choosing the matte and frame that best suits the specific artwork! Pleasecontact mefor any design inquiries.
What size are the greeting cards?
All greeting cards are 5x7 inches.
What paper do you use for the cards and envelopes?
All greeting cards are printed on high quality, smooth, 285gsm cardstock and paired with a premium, colour-coordinated envelope.
Are there any promotions on buying multiple cards?
Bundle and save! If you buy 4 cards, you will get a 5th card for FREE with code: CARDBUNDLE
How are the prints/cards packaged?
Prints and cards are packaged is a cellophane sleeve and mailed in a durable cardboard envelope. A2 prints are rolled in a durable cardboard tube.
Do you accept custom jobs?
I occasionally take on a small number of custom projects when my schedule allows. Please feel free to contact me with your project idea and we can discuss the possibilities!
If you need to contact me regarding an order or custom work, please email me email@example.com
Shipping & Refunds
How much is shipping?
Shipping is FREE worldwide for all orders over $40 AUD. Orders below $40 will be charged between $2-$10 depending on the quantity ordered.
How long does shipping take?
Australia (Sendle or Australia Post):
• 5-7 Working Days
• Zone 1 - New Zealand (0-20 working days)
• Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
• Zone 3 - Rest of the world (25-30 working days)
Do you offer refunds or exchanges?
I do not typically offer refunds on any of my products unless they arrive incorrectly or damaged. If in the unlikely event, this should be the case, please contact me ASAP with a photo of the damage, and I will rectify the situation. If you are unhappy with your print for any other reason, I would be happy to chat and discuss. All personalized prints are final sale.