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Frequency Asked Questions

DIGITAL STAMPS

What are digital stamps?
Digital stamps, or digi stamps, are black and white digital images that are downloaded onto a computer where they can be manipulated before printing out. They are similar to traditional rubber stamps but have the advantage of being resized, flipped (create a mirror image) or manipulated in other ways before printing it out and colored in the same way that a rubber stamped image is colored. This gives a stamper a range of new design opportunities. 

What are some more advantages of digital stamps?

  • Once purchased, you can receive or download the digital file immediately!
  • They don’t require physical storage space in a craft room, just space on your computer or cloud storage.
  • They are be resized, flipped, or manipulated before printing.

What is included in my download?
You will receive two PNG files. The first is a black and white PNG file on a transparent background and the second is a light-grey and white PNG file on a transparent background ('no-line' version). The benefit of the light-grey version is if you wish to do a 'no-line' image where you can colour over the light grey lines. PNG files can be opened and printed on any computer and printer. The digital stamps are sized perfectly for an A6 or 4x6" card but can be resized to your project as necessary.

What are some tips on colouring digital stamps?
When digital stamps or digi stamps have been printed from a computer they can be colored in the same way as traditional stamped images. Pens, pencils, and paints are all suitable for use with printed digital stamps.

What printer do I need?
A laser printer is most ideal when printing digital stamps however, most of us (including myself) have inkjet printers and can also successfully print and colour digital stamps with this style of printer (Canon Pixma or HP ENVY Photo printer are great ones!). Depending on the printer/ink/and card you use, you may need to do a bit of testing before colouring with alcohol or water based mediums. 

If your printer ink bleeds, you can try the following tips below to see if it will help:

  • Leave overnight to dry
  • Try heat-setting the ink with a hair dryer or heat gun
  • Print in draft or fast mode to use less ink on the printout

What paper should I print on?
Here is a list of the papers we recommend for best printing results (especially when colouring with water or alcohol based media):

  • Copic Xpress
  • 80lb Neenah Solar White
  • Hammermill
  • Perfect Colouring Paper

Where can I find inspiration for card designs?
Come join us in our active Facebook group or follow along on Instagram for card inspiration from our talented design team.

Where Can I Improve My Colouring Skills?
Kit and Clowder
My Creative Scoop

What is your Angel Policy?
All images on this website are the property of Rachelle Anne Miller and are protected by copyright law. By purchasing a digital download, you are adhering to the policy state herein. Rachelle Anne Miller digital stamps may be used on items for resale but they must be printed and hand-coloured. Please give credit to Rachelle when possible. Please do not replicate/reproduce the image by any means. The purchased image must not be shared or redistributed and is only to be used by the purchaser. Rachelle Anne Miller designs may not be used to create logos or trademarks. This policy may be updated at any time and should be referenced periodically for important changes.



ART PRINTS & GREETING CARDS

What paper do you use for the prints?
All art prints are printed on archival, museum-quality, 305gsm textured paper, printed with archival inks for a keepsake to stand the test of time!

What size are the prints?
Print sizes are available in US sizing: 5x7, 8x10, 11x14, and 13x16 as well as International sizing: A5, A4, A3, and A2

Do the prints come framed?
The prints do not come framed.

Frame recommendations:

  • Local: Framingland Mitcham
  • Other: Country Road
  • For international buyers, many retail stores like Ikea, Kmart, Target, Michaels, and more have beautiful frames that are cost efficient and style the art perfectly!

What paper do you use for the cards and envelopes?
All greeting cards are printed on high quality, textured, 285gsm cardstock and paired with a premium, colour-coordinated envelope.

What size are the greeting cards?
All greeting cards are 5x7 inches.

Are there any promotions on buying multiple cards?
Purchase 3 cards for $24. No quantity limitations and discount is automatically applied at checkout.

How are the prints/cards packaged?
Prints and cards are packaged is a cellophane sleeve and mailed in a durable cardboard envelope.

How much is shipping?
Shipping is FREE worldwide for all orders over $40 AUD. Orders below $40 will be charged between $2-$10 depending on the quantity ordered.

How long does shipping take?

Australia (Sendle or Australia Post):

  • 5-7 Working Days

International (Sendle):

  • Zone 1 - New Zealand (10-20 working days)
  • Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
  • Zone 3 - Rest of the world (25-30 working days)

Do you offer refunds or exchanges?
I do not typically offer refunds on any of my products unless they arrive incorrectly or damaged. If in the unlikely event, this should be the case, please contact me ASAP with a photo of the damage, and I will rectify the situation. If you are unhappy with your print for any other reason, I would be happy to chat and discuss. All personalized prints are final sale.

Do you accept custom jobs?
I occasionally take on a small number of custom projects when my schedule allows. Please feel free to contact me with your project idea and we can discuss the possibilities!

If you need to contact me regarding an order or custom work, please email me words@rachelleannemiller.com